Navigate to the “Add New Account” dialogue box:

Enter your full email address and click the “Advanced Options” and “Let me set up my account manually” and click “Connect“.

Or on older versions of Outlook just select the “Manual set-up” or “Additional server types” check box, and then click “Next“.

If asked for the account type, click “POP3” or “IMAP” and then click “Next“.

Under User Information, configure the following settings:

In the Your Name box, type your full name.

In the Email Address box, type your full email address.

Under Server Information:

Click the kind of email account that you have (POP3 or IMAP) in the “Account Type” box.

In the Incoming mail server box, type the name of the server (annwebcom.co.uk).

In the Outgoing mail server (SMTP) box, type the name of the outgoing email server (annwebcom.co.uk).

Under Logon Information, configure the following settings:

In the User Name box, type your full email address.

In the Password box, type the password.

Click the “Remember Password” check box.

DO NOT click the ‘Require logon by using Secure Password Authentication (SPA)’ check box.

Click “More Settings

In the Outgoing Server tab, click “My Server Requires Authentication” and select “Use same settings as incoming”.

If using the POP3 protocol the Advanced tab, click “Leave a copy on the server” and set “Remove after 14 days” – this will retain a backup copy of any mail you have downloaded for two weeks.

Click Test Account Settings.

Make any corrections, double checking the settings very carefully.

When the test is OK, click “Next” and then click “Finish“.


Problems Receiving?

If using the IMAP protocol and you are not seeing incoming mail in your inbox, check the “IMAP Folders” settings, as follows:

  1. Makes sure the inbox of IMAP account concerned is selected in the side-bar
  2. Click the “Folder” tab at the top of the application window
  3. Click the “IMAP Folders” button in the top toolbar ribbon
  4. UNTICK the “When displaying hierarchy in Outlook, show only subscribed folders“.
  5. Click “OK

Problems sending?

Sometimes the default port types for sending mail may not be not supported by your connection ISP. In the case of mobile devices this can change depending on which Wi-Fi network your mobile device is connected to.

It should be OK to use the default (Port 25, no SSL) for fixed computers but if sending doesn’t work try changing the outgoing port, as follows:

Go to the “Account Settings” for the email account in question, click “More Settings” and then the “Advanced” tab.

Change the Outgoing server (SMTP) port to 465 and select “SSL” in the Outgoing encryption options, then click OK.

Port 465 and with SSL “on” is usually best for mobile devices – more about setting up email on mobile and roaming device here.