Below are detailed instructions for setting up mail on an iPad/iPhone (these may vary a little depending on iOS updates):

Press the “Settings” iconSelect “Mail, Contact Calendars”.

Under “Accounts“, press ‘Add Account‘.

Press “Other

Enter the following:

Password: PASSWORD

Press “Next

Press “POP” (or “IMAP” – but see below for further instructions re IMAP).

Whichever you choose, all of your devices must use the same protocol for the e-mail account in question.

New iOS devices may assume IMAP but there is a way to force it to use POP – see

Check the setting in the first panel and then add / verify these settings in BOTH the next two panels (the Incoming and Outgoing Mail Servers):

Host Name:
Password: PASSWORD

Press “Save

The go back into the email settings for the account…

Press the > in the “Outgoing Mail Server” panel

Then press > again against “”

Set the “Use SSL” button to “ON” if it isn’t already

Make sure “Authentication” is set to “Password”

Set the Server Port to “465

Press “Done

Again you will get an error message, just click “continue” (be patient it can take quite some time for this to complete).

Then press “Done” and then the “< YOUR DOMAIN NAME” button at the top to go back a page.

Then press “Done” again.

That’s it!

If it doesn’t work, please go through and double check everything above – so long as you have an internet connection (wi-fi / 3G) it will work if everything is EXACTLY as above. The only exceptions will be when connecting over certain public wi-fi networks (e.g. in railway stations, airports, hotels etc. when some networks operators block the use of their network for outgoing email purposes).

I have heard that on some newer Apple devices it is best to set this up whilst connected via 3G not WiFi otherwise for those devices the outgoing seems to work only via wifi not 3G. As yet un-confirmed but worth noting.

Using POP on multiple devices

Make sure your main device (usually a fixed PC or a laptop) is set to “leave a copy of messages on the server” AND to remove after (say) 14 days. Make sure all other devices “never delete” (this is default for iPhones – check other devices). This way your main device will see everything and your other devices will also see everything unless the main device has deleted it first (i.e. if they don’t connect for the 14 days they will miss anything older than 14 days that they haven’t already collected).

Other devices

Process is similar for other devices (e.g. Android OS, Windows 8). On Android, when setting up the outgoing server use the “SSL (accept all certificates)” option. On Windows you will need to accept the error message regarding the outgoing certificate – once accepted it is remembered for good.

I recommend using SSL ‘ON” (and therefore port 465) for any mobile devices including laptops but it should be OK to use the default (Port 25, no SSL) for fixed computers. On regular Outlook the first time you use the outgoing service with SSL on (and therefore port 465) you will see a pop-up asking you to accept the outgoing server. Accept it. If you reboot to close Outlook, this warning will reappear once each time you re-open Outlook.


If using the IMAP Protocol you will need to manage your mailbox (i.e. deleting old messages) to ensure it doesn’t go over-quota. Each mailbox has a 100MB quota.

Setting up is the same as POP but select IMAP when creating account.

IMPORTANT: to fix the error “can’t move IMAP messages to trash on iPhone”

  1. Press the Home button on your iPhone and choose Settings.
  2. Scroll down and click “Mail, Contacts, Calendars” from the list.
  3. Click your email account – it should have an arrow to the right of the email address displayed.
  4. Scroll to the end on the settings and click Advanced.
  5. Scroll down and tap the empty IMAP Path Prefix.
  6. Enter INBOX in capitals, then click ‘Accounts’ at the top left and click ‘Done’ at the top right twice to close the settings.
  7. Press the Home button and then re-open Mail.
  8. You will now be able to delete or move your emails on your iPhone without the error message appearing!

Hope this helps. Do call if you need further help.

Setting up e-mail on an iPad/iPhone and other mobile devices